Routine customer emails answered in your voice, drafts ready for the rest, so the inbox stops eating your evenings.
For most small businesses the inbox is where evenings go. Quote requests, availability questions, the same handful of enquiries in slightly different words, all needing an answer, all waiting until you have finished the actual work. An email agent reads what comes in, answers the routine ones the way you would, drafts a reply for the borderline ones, and flags the few that genuinely need you. You go from writing every email to approving a handful.
How much do you charge? Are you free next week? Do you cover my area? Can I change my booking? What do I need to have ready? Look back through your sent folder and most of it is versions of the same few replies, typed out one more time.
Those are exactly the emails an agent can handle. It works from your prices, your diary, your areas and your policies, so the answer that comes back is the answer you would have sent, minus the twenty minutes it took you to get round to it.
Nobody wants their customers greeted with corporate filler. The agent is set up with how you actually write: short and friendly, plain-spoken, sign-off and all. We tune it with you until you cannot tell its drafts from your own.
And it never bluffs. If an email asks something it does not know, it does not improvise an answer. It flags the email for you instead.
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Madill Digital builds websites for local businesses across the UK, including North Yorkshire. Email hello@madilldigital.co.uk.